Hyperlocal Delivery: Distributed Workforce

We are living in an age where everything is delivered to us at our doorsteps at just the tap of a button. Be it cooked meals, grocery, online shipments or medicines, by the grace of technology, we have everything on our fingertips. Realizing this potential of on-demand services, a lot of businesses have been exploiting this opportunity and capitalising on such desires of this generation in recent years.

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Challenges

Training a large distributed workforce is difficult with over 0.5 Million delivery men employed across the country.

Widescale training forms a major part of companies’ expense and leads to a higher cash burn rate.

Setting uniform standards across the organization for training, onboarding and hiring is difficult to achieve.

Tackling human inefficiency and lower productivity is a big challenge faced by organizations.

Oust Solution

Gamified Course Journey

While doing a course, the Oust platform leads the user through a gamified ‘course journey’ with different levels, where he can’t progress to a higher level without having completed all the previous levels. This ensures higher effectiveness of the courses.

Trigger Based Learning

Oust app offers a feature called ‘Trigger-based Learning’, where a particular call to action is made based on certain triggers or events. The management can set employee rating, number of deliveries or any other parameter as an event, and for example, if the employee rating falls below the set limit, the user is prompted to go through a video or a course to improve.

Results

70%

Increase in productivity

300K+

New hires trained in 6 months

80%

Reduction in training cost

400K+

Swiggy delivery partners trained in 13+ languages

10X

Better Efficacy

80%

Completion rate of modules & courses

90%

Engagement on Oust platform

55M+

Minutes of Engagement in one year