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Reaching the last mile with Microlearning

According to a report by, over 1/4th of employees quit their job because they lack a proper understanding of what their job profile entails and how the job needs to be done. The same survey included complaints of employees who said they didn’t receive any kind of on-the-job training – which forms an essential aspect of distributed workforce. On the other hand, companies who have an established process to train their employees on a continuous basis have seen an increase in 26% more revenue per employee. The term “last mile” is commonly used in supply chain management and transportation. It is described as the movement of people and goods from the transportation hub to the final destination. An estimated 33% of the total transporation goes into the final destination. A typical corporate set up faces the issue of the last mile soon after a candidate is hired by a company as the latter is supposed to align their behaviours with both the company strategy and initiatives and industry norms and practices – which involve skill training to do the job. This is where microlearning steps into the picture. It is a form of modern-day learning which involves breaking down of huge chunks of information into easily-digestible modules and that allows consumption on-the-go and as per convenience. Here are five ways in which microlearning facilitates employee training that ultimately helps in reducing the last mile in the organization: 1. Small onboarding and training sessions are paramount The first few months for any new employee are supremely chaotic, as one needs to understand the industry, get trained on relevant tools, get acquainted with colleagues and the management, etc., etc. If a company implements a proper onboarding scheme, things become a lot easier for the new hires. It is impossible to boost employee productivity if he or she is not comfortable in the office environment. Similarly, new hires must be provided guidance and training, wherever possible. By implementing microlearning, one can consume an overwhelming amount of information slowly but steadily and learn the ropes of the new job smoothly. With such a support system, he or she will feel engaged right from the beginning. 2. Training can be done in local languages English might be the most widely spoken language across organizations today but it doesn’t mean that training in local languages is not preferred. Depending upon the level of the workforce that is to be trained and office location – a company can ensure that training programs are carried in local languages. A 2013 CommLabindia survey revealed that 59% organizations believed translating eLearning programs was important, and the primary learning language of 34% of employees was something other than English. Luckily, software like Oust enable learning in local languages possible and ensure that employees are able to complete the last mile in a language they confidently understand. 3. Training programs can be taken as per convenience Whether the employee chooses to sit in the office to study training modules or while on-the-go, there is no hard and fast rule to undertake any microlearning programs. It can be done at convenience. In most cases, there are no deadlines to meet and that makes it easier for employees to learn a complex issue or train on a complicated software without any pressure. 4. Skill assessment is simple Assessing the progress of the employee is equally easy, and it can be carried out through video assessments, MCQs and even orally. It is difficult to achieve such a level of fluidity in terms of learning and assessments, but microlearning makes it all possible. The HR department or the supervisor can roll out assessments in minutes and notify the workforce of the same. Be it soft skills or software learning – the employee will instantly know how he or she is progressing. 5. Different media to learn are adopted From desktops to mobile phones and tablets – one can consume information from anywhere. Written texts, videos, auditory books, infographics, etc. must be trained to solve the last mile problem. Reduce the last mile in your organization with Oust A mobile-first gamified learning platform, Oust helps companies to assess, train and develop employee skills. Last year, it provided its training solutions to Zimmber, an on-demand home service startup, for their freelance community. As of now, Oust is the only full-stack microlearning solution that supports several regional languages of India. Oust helped Zimmber by creating short 2-minute micro courses and assessments in Hindi. Quite interestingly, Zimmber noted a completion rate of 82% just within 24 hours of launching a course! You can read the complete coverage here. There is an old saying: “Take care of your employees and they will take care of you”. Today, this is truer than ever for organizations across industries for they can’t thrive without retaining employees and reducing the churn rate altogether! The HR department of a company should, therefore, create such a support system where each employee grows to be self-sufficient and self-motivated through consistent training programs. It may seem a challenge in the beginning, but in the hindsight, reducing the last mile is worth all the efforts.

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